Need help with Calbie? You are in the right place.
Email us at [email protected] and we will get back to you as soon as we can.
To help us solve your issue faster, please include:
Subscriptions are managed by Apple, not inside the app. On your iPhone, open Settings, tap your name at the top, tap Subscriptions, select Calbie, then tap Cancel Subscription. Your access stays active until the end of the period you already paid for.
New users get a 3 day free trial. If you cancel before the trial ends you will not be charged. Cancel using the steps above.
Open the app, go to Settings, and tap Restore purchases. Make sure you are signed in with the same Apple ID you used to subscribe.
Make sure the app has permission to use your camera: open your iPhone Settings, find Calbie, and turn on Camera. Scanning also needs an internet connection.
Open your iPhone Settings, find Calbie, tap Notifications, and turn on Allow Notifications. Then check your reminder schedule inside the app under Settings. Reminders are temporarily turned off for all goals while we finish new reminder messages — they'll come back soon.
Open the Health app, tap your profile picture, tap Apps and Services, select Calbie, and make sure the switches for weight and activity are turned on.